Customer experience
CSAT, NPS and post-support feedback via WhatsApp and automated calls — the moment the interaction ends.
CSAT · NPS · CES
Use cases
Built for every team that asks questions
From customer experience to field research, Aquila adapts to how your industry collects feedback \u2014 on any channel, in any language.
HR & people
Anonymous engagement, pulse and exit surveys that employees actually finish — honest and confidential.
Engagement · eNPS · Pulse
Market research
Run multilingual studies at scale with cross-tab analysis and presentation-ready reports out of the box.
Concept tests · Brand tracking
Retail & e-commerce
Post-purchase QR codes and SMS surveys capture feedback right at the point of sale.
Post-purchase · In-store
Healthcare
Patient experience surveys over phone calls and SMS, fully anonymous and compliant.
Patient · PROMs
Government & NGO
Reach communities in their language via voice and SMS — even on basic phones, in the field.
Field · Census · Outreach
“We replaced three tools with Aquila. The AI phone-call follow-ups alone tripled our response rate \u2014 and the reports are board-ready instantly.”
MR
Maya Reyes
VP Customer Insights, Northwind